Terms of Service

1. Agreement to Terms

These Terms of Service (the "Terms") are a legally binding agreement between Eagle Virtual LLC, a Florida limited liability company ("Eagle Virtual," "we," "us," or "our"), and the person or entity accessing or using the Service ("Customer," "you," or "your"). By accessing or using the Service, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not access or use the Service.

If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity. The Service is a business tool intended for professional use; it is not directed to consumers acting for personal, family, or household purposes.

The following documents are part of these Terms and are incorporated by reference: the Privacy Policy, the Data Processing Addendum (where it applies under its own terms), the Certified Report Terms, and any order form, plan description, or written agreement we enter into with you (each, an "Order"). If there is a conflict, the order of precedence is: (1) a mutually signed written agreement or Order, (2) the Data Processing Addendum (for personal-data processing matters), (3) the Certified Report Terms (for Certified Reports), then (4) these Terms.

2. Definitions

• "Service" means the Eagle Virtual websites at eaglevirtual.com and related hostnames, the web application, the Eagle Virtual APIs, exports and integrations (including CSV, Slack, and email delivery), reports (including Eagle Eye Reports), documentation, and related services we provide.
• "Customer Data" means data you submit to the Service, including blockchain addresses you screen, watchlists, labels and notes you create, and account and configuration information.
• "Screening Data" means the compliance data made available through the Service, including sanctions-list records, stablecoin and token issuer-control events (blacklists, freezes, seizures, whitelists, and similar facts), public name and label data, and related evidence, citations, and metadata. Screening Data is compiled from official government sources, public blockchains, and other public sources, as described in Data We Publish.
• "Eagle Eye Report" or "EER" means an address screening report produced by the Service. A "Certified Report" is a point-in-time snapshot of an Eagle Eye Report that Eagle Virtual has cryptographically signed, as defined in the Certified Report Terms.
• "Plan" means the subscription tier and usage limits you purchase, as described at eaglevirtual.com/pricing or in an Order.

3. The Service

Eagle Virtual provides direct, source-cited screening of blockchain addresses, including:

• Exact-address checks against official government sanctions lists;
• Stablecoin and token issuer-control facts (blacklist, freeze, seizure, whitelist, and similar events) observed on supported blockchains;
• Watchlists and ongoing monitoring with alerts;
• Eagle Eye Reports, including Certified Reports, and CSV/JSON exports;
• API access for programmatic integration.

The Service is provided for informational and compliance-support purposes only. It is one input into your own risk-based compliance program. Eagle Virtual does not provide legal, financial, investment, tax, or accounting advice, and no output of the Service is a legal determination or a recommendation to act or refrain from acting. Coverage is limited to the sources, chains, and tokens described in the Service, and coverage states (including "unknown," "stale," and "incomplete") are part of the output and must not be ignored.

4. Accounts and Sign-In

To access certain features you must sign in using a supported method. We currently support Google sign-in, Microsoft sign-in, and email one-time codes. We do not maintain a separate Eagle Virtual password. You agree to:

• Provide accurate, current, and complete account information and keep it updated;
• Maintain the security of your identity-provider account, your active sessions, and any API keys issued to you (API keys are confidential credentials — do not share them outside your organization);
• Accept responsibility for all activity under your account and credentials; and
• Notify us promptly at security@eaglevirtual.com of any unauthorized use or suspected compromise.

5. Subscriptions, Fees, and Payment

• Fees and Plans. The screening, watchlist, report, and API features require an active paid Plan. An account without an active Plan is inactive and does not have access to those features; there is no free usage tier. You agree to pay the fees stated for your Plan at the time of purchase, plus applicable taxes. Fees are stated in U.S. dollars unless an Order says otherwise. Current Plan rates, any limited-time launch rates, the dates on which standard rates take effect, and the annual-billing discount are shown at eaglevirtual.com/pricing or in your Order.
• Payment processing. Payments are processed by our payment processor (currently Stripe, Inc.). When you provide a payment method, you authorize us, through Stripe, to charge that method the recurring fee for your Plan for each billing period until you cancel. We do not store full card numbers.
• Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual, per your Plan) at the then-current rate for your Plan, until cancelled. Prepaying for an annual term fixes your per-period rate for that prepaid term.
• Cancellation. You may cancel at any time through your billing settings (the self-service Stripe customer portal linked from the Service) or by contacting support@eaglevirtual.com. Cancellation takes effect at the end of the then-current billing period; you keep access until then. There is no cancellation fee, and cancelling does not by itself trigger a refund of fees already paid for the current period.
• Plan changes. If you upgrade, the change takes effect immediately and we charge a prorated amount for the remainder of the current billing period. If you downgrade, the change takes effect at your next renewal, and your current Plan and limits continue until then.
• Refunds. Except where required by applicable law, expressly stated in an Order, or provided under Sections 14 or 18, fees are non-refundable, and there are no automatic credits or refunds for partial periods, downgrades, cancellations, or unused capacity. Where a refund is due under those Sections, or where we otherwise agree to one, we issue it ourselves to your original payment method; refunds are not automatic, are not self-service, and are not triggered simply by cancelling or downgrading.
• Price changes. We may change Plan pricing with at least thirty (30) days' notice; changes take effect at your next renewal. Scheduled standard-rate changes already published at eaglevirtual.com/pricing serve as that notice. Launch or promotional rates apply only for the period stated there and are not guaranteed to continue or to be reinstated. If you do not agree to a price change, cancel before the renewal date.
• Trials and evaluations. We may provision trial or evaluation access at our discretion (for example, an administrator-arranged time-limited trial). Trials are not a self-service signup, are provided "as is," may be modified or ended at any time, and convert to a paid Plan only if you affirmatively subscribe.
• Usage limits. Plans include usage limits (for example, monthly unique addresses). We may throttle, queue, or suspend usage that exceeds Plan limits, or contact you to upgrade. Overage handling for Enterprise plans is as stated in the applicable Order.
• Nonpayment. If a charge fails or amounts remain unpaid after notice, we may suspend or downgrade the Service, including reverting the account to an inactive (locked) state.

6. Acceptable Use

You agree not to, and not to permit any third party to:

• Use the Service in violation of applicable law or regulation, or to violate the rights of any third party;
• Use the Service to facilitate, conceal, or further money laundering, terrorist financing, sanctions evasion, fraud, or any other unlawful activity — including using screening results to structure transactions or select counterparties so as to evade sanctions or other controls;
• Interfere with or disrupt the Service, probe or test its vulnerability without authorization (see our security disclosure policy for good-faith research), or attempt to gain unauthorized access to any system or data;
• Access the Service by automated means other than the documented API, circumvent usage limits or access controls, or scrape the Service at scale;
• Resell, sublicense, redistribute, or syndicate the Service or Screening Data to third parties, or use Screening Data to build or train a competing product or dataset, except as expressly permitted in writing. You may include screening results and reports in your own internal records and compliance filings, share them with your regulators, auditors, and professional advisers, and use them in legal or regulatory proceedings to which you are a party;
• Remove or obscure source citations, coverage states, disclaimers, or proprietary notices from Service output, or present altered output as having come from Eagle Virtual;
• Reverse engineer, decompile, or disassemble any part of the Service except to the extent a right to do so cannot be excluded by law.

7. Export Controls and Sanctions Compliance

The Service is subject to U.S. export control and economic sanctions laws, including those administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC). You represent and warrant that: (a) you are not, and are not owned or controlled by or acting on behalf of, a person or entity listed on any applicable government sanctions or restricted-party list; (b) you are not located, organized, or resident in a country or territory that is the subject of comprehensive sanctions or embargoes; and (c) you will not export, re-export, provide, or otherwise make the Service available in violation of export control or sanctions laws.

We may suspend or terminate access immediately, without liability, where we reasonably believe continued provision of the Service would violate, or expose us to penalties under, sanctions or export control laws.

8. Customer Responsibilities; Compliance Decisions

You are solely responsible for your own legal and regulatory compliance, including the design and operation of your AML/CFT and sanctions compliance program, the decisions you make about customers, counterparties, transactions, and assets, and any filings or reports you make to authorities. Screening output — including a result indicating no known hit — is not a clearance, approval, or assurance of any kind. You are responsible for reviewing results (including coverage and freshness states), applying your own risk tolerance and procedures, and obtaining advice from qualified legal counsel where appropriate.

9. Not a Consumer Reporting Agency

Eagle Virtual is not a "consumer reporting agency" and the Service does not provide "consumer reports" as those terms are defined in the U.S. Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq. You must not use the Service or any Screening Data, in whole or in part, as a factor in establishing a consumer's eligibility for credit, insurance, employment, housing, government benefits, or any other purpose regulated by the FCRA or analogous laws.

10. Data and Privacy

Our Privacy Policy describes how we collect and process personal data in connection with the Service. Where we process personal data contained in Customer Data on your behalf and the GDPR, UK GDPR, or Brazil's LGPD applies, our Data Processing Addendum is incorporated into these Terms and governs that processing. Our current subprocessors are listed at eaglevirtual.com/subprocessors.

You retain all rights in Customer Data. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and to comply with law. You are responsible for ensuring you have the rights and lawful bases needed to submit Customer Data to the Service. We may use aggregated or de-identified usage data that does not identify you or any natural person to operate, analyze, and improve the Service.

11. Screening Data and Public-Source Data

Screening Data is compiled from official government sanctions lists, public blockchain networks, and other public sources, as described in Data We Publish. A record in Screening Data reflects what a cited source published; it is not an accusation, determination, or opinion by Eagle Virtual about any person or address. Source lists and blockchain data change over time, contain errors, and can be published, corrected, or withdrawn by their originators at any time.

Subject to your Plan and these Terms, we grant you a non-exclusive, non-transferable license during your subscription to use Screening Data for your internal business and compliance purposes. Restrictions on redistribution are set out in Section 6.

12. Certified Reports

Certified Reports are governed by the Certified Report Terms, which define what "certified" means (a cryptographic signature over a point-in-time snapshot) and what it does not mean. In short: certification verifies the integrity and origin of a report snapshot; it is not a government certification, notarization, legal opinion, or guarantee of accuracy, completeness, or admissibility in any proceeding.

13. Intellectual Property; Feedback

The Service, including its software, design, structure, compilations, and content (other than Customer Data), is owned by Eagle Virtual or its licensors and protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you, by implication or otherwise.

If you provide suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction or obligation to you.

14. Service Availability; Changes to the Service

We work to keep the Service available and performant, but we do not guarantee uninterrupted availability, and no service-level commitment applies unless set out in a separate written agreement signed by Eagle Virtual (custom support terms are available for Enterprise plans by written agreement). We may modify, add, or discontinue features, and perform maintenance that temporarily affects availability. If we materially reduce the core functionality of your paid Plan, your remedy is to cancel and receive a pro-rata refund of prepaid fees for the remainder of the billing period.

15. Disclaimers

Without limiting the foregoing, we do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free;
• Screening Data or any report is accurate, complete, current, or fit for your purposes;
• The Service will detect every sanctioned, blacklisted, or otherwise risk-relevant address, transaction, or relationship — false negatives and false positives can occur;
• Any particular output will be accepted by, or satisfy the requirements of, any regulator, court, auditor, or other third party.

Blockchain and source data have inherent limitations: official lists are updated, corrected, and withdrawn by their publishers; blockchain data can be delayed, reorganized, or re-indexed; indexing and ingestion introduce lag; and coverage is limited to supported sources, chains, and tokens. Where data is stale or incomplete, the Service is designed to say so rather than guess — treat those states as unknowns, not as clearance. You should independently verify information before relying on it for significant decisions.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) EAGLE VIRTUAL'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO EAGLE VIRTUAL FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.

These limitations do not apply to your payment obligations, your breach of Sections 6 (Acceptable Use), 7 (Export Controls and Sanctions), or 9 (FCRA), your indemnification obligations, or any liability that cannot be limited under applicable law. The parties agree these allocations of risk are reflected in the fees and are an essential basis of the bargain.

17. Indemnification

You will defend, indemnify, and hold harmless Eagle Virtual and its members, managers, officers, employees, and agents from and against any third-party claims, and resulting damages, losses, liabilities, and expenses (including reasonable attorneys' fees), arising from: (a) your use of the Service or Screening Data in violation of these Terms or applicable law, including any use prohibited by Sections 6, 7, or 9; (b) Customer Data, including any claim that Customer Data was collected or submitted without sufficient rights or lawful basis; or (c) decisions you make or actions you take in reliance on Service output.

18. Term, Suspension, and Termination

These Terms apply from your first use of the Service and continue until your account is closed. You may stop using the Service at any time. Account closure and deletion are handled on request — the Service does not provide a self-service account-deletion control — by contacting support@eaglevirtual.com or privacy@eaglevirtual.com. On request, we delete or de-identify your account personal data within 30 days, except where retention is required by law (for example, billing and audit records), as described in the Privacy Policy.

We may suspend or terminate your access (in whole or in part), with notice where practicable, if: (a) you materially breach these Terms; (b) suspension is needed to protect the Service, other customers, or third parties, or to comply with law (including Section 7); (c) amounts due remain unpaid after notice; or (d) we discontinue the Service, in which case we will provide reasonable advance notice and a pro-rata refund of prepaid, unused fees.

Upon termination:

• Your right to access the Service ceases, except that you retain the right to keep copies of reports and exports you generated during your subscription for your internal records and compliance purposes;
• We will delete or de-identify Customer Data in accordance with the Privacy Policy and, where applicable, the Data Processing Addendum, except where retention is required by law (for example, billing and audit records, and issued Certified Report artifacts as described in the Certified Report Terms);
• Sections that by their nature should survive (including Sections 2, 6, 7, 8, 9, 11, 13, and 15–22) survive.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising out of or relating to these Terms or the Service that the parties cannot resolve informally will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Sarasota County, Florida, in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek temporary injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information pending arbitration. To the extent permitted by law, both parties waive any right to a jury trial and to participate in a class action or class-wide arbitration; disputes will be resolved on an individual basis only. Nothing in this section deprives a party of mandatory protections under the laws of its place of establishment that cannot be waived by contract.

20. Assignment; Merger and Change of Control

Eagle Virtual may assign, transfer, or novate these Terms (and any Order, the Data Processing Addendum, and related agreements), in whole or in part, without your consent and without notice obligations beyond those required by law, in connection with a merger, acquisition, corporate reorganization, financing, sale or transfer of equity, sale or transfer of all or substantially all of its assets or of the business or product line to which these Terms relate, or any other change of control. Upon such an assignment, the assignee succeeds to Eagle Virtual's rights and obligations under these Terms, and these Terms remain in full force.

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent, except that you may assign these Terms in their entirety, on written notice to us, to your affiliate or to a successor in connection with a merger, acquisition, or sale of all or substantially all of your assets, provided the assignee is not a competitor of Eagle Virtual, is not a sanctioned or restricted party, and agrees in writing to be bound by these Terms. Any assignment in violation of this section is void. These Terms bind and benefit the parties and their permitted successors and assigns. Nothing in these Terms grants you any right to consent to, vote on, receive notice of, or terminate as a result of any Eagle Virtual financing, merger, reorganization, or change of control.

21. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide reasonable advance notice (for example, by email to your account address or a notice in the Service) and update the "Last Updated" date above. Changes take effect on the stated effective date; for paid Plans, material adverse changes take effect at your next renewal unless you agree earlier or the change is required by law. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms; if you do not agree, cancel before the change takes effect.

22. General

• Entire agreement. These Terms (including documents incorporated by reference) are the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous understandings on that subject.
• Severability; waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect. A failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, other than payment obligations.
• Notices. We may give notice via the Service or to your account email. Legal notices to Eagle Virtual must be sent to legal@eaglevirtual.com and to our postal address below.
• Independent contractors. The parties are independent contractors; these Terms create no partnership, joint venture, or agency.
• No third-party beneficiaries. These Terms do not create rights for any third party, except for Eagle Virtual's permitted successors and assigns under Section 20.

23. Contact

Questions about these Terms:

• Legal: legal@eaglevirtual.com
• Support: support@eaglevirtual.com
• Privacy: privacy@eaglevirtual.com
• Security disclosures: eaglevirtual.com/security or security@eaglevirtual.com
• Address: Eagle Virtual LLC, 8586 Potter Park Dr, Sarasota, FL 34238, United States